Unlock Piano ā Privacy Policy
Last updated: October, 2025
Unlock Piano ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, store, and protect your information when you use our website, book lessons, or interact with our services.
1. Information We Collect
We collect personal information that you provide directly to us, including:
- Your name, email address, phone number, and address
- Your child's name and age (if booking on behalf of a student)
- Lesson preferences (times, location, experience level)
- Payment information (processed securely by third-party providers)
- Communication records (texts, emails, call notes)
- Feedback or testimonials you choose to provide
We may also collect limited technical data when you use our website, such as:
- IP address, browser type, and device information
- Cookies or analytics data to improve site performance
We do not collect or store any sensitive information such as health, ethnicity, or biometric data.
2. How We Use Your Information
We use your personal information to:
- Schedule and manage lessons
- Match students with appropriate Unlock Piano teachers
- Deliver and collect pianos and related equipment
- Process payments and manage billing
- Communicate with you via SMS, email, or phone
- Improve our services and customer experience
- Send occasional updates, reminders, or offers (you can opt out anytime)
3. How We Store and Protect Your Information
- All data is stored securely in encrypted systems located in Australia or trusted overseas data centres compliant with Australian privacy law.
- Access is restricted to authorised Unlock Piano staff and teachers on a need-to-know basis.
- We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
4. Sharing Your Information
We only share your information when necessary to deliver our services ā for example:
- With your assigned Unlock Piano teacher, to coordinate lessons and logistics
- With payment processors or scheduling systems that securely manage transactions or bookings
- With delivery staff for piano drop-off or collection
- If required by law, court order, or to protect our legal rights
We do not sell, rent, or trade your personal information to third parties.
5. Access, Correction & Deletion
You have the right to:
- Access your personal information held by us
- Request correction of inaccurate or outdated details
- Request deletion of your data once lessons have ended
To make any of these requests, contact us at hello@unlockpiano.com.au and we'll respond within a reasonable timeframe.
6. Retention
We retain your information only for as long as necessary to:
- Provide our services and comply with legal obligations
- Resolve disputes and enforce our agreements
When no longer required, data is securely deleted or anonymised.
7. Marketing & Communications
We may occasionally send you updates, offers, or announcements by SMS or email.
You can opt out anytime by replying "STOP" to texts or clicking "unsubscribe" in emails.
8. Cookies & Website Analytics
Our website may use cookies to improve functionality and track aggregate usage.
You can disable cookies in your browser, but some features may not function as intended.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect service or legal changes.
The latest version will always be available at unlockpiano.com.au/privacy.
10. Contact Us
If you have questions, feedback, or privacy concerns, please contact us:
š§ hello@unlockpiano.com.au
š 0481 184 552
š Sydney, NSW, Australia