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Unlock Piano – Terms & Conditions

Last updated: October, 2025

Welcome to Unlock Piano!

These Terms & Conditions outline how our lessons, payments, and equipment usage work.

By booking a lesson or continuing lessons, you agree to the following terms.

1. Lesson Structure

  • Lessons are held weekly in your home, available in 30-minute, 45-minute, or 60-minute durations.
  • All lessons are 1-on-1 with an Unlock Piano teacher.
  • Your teacher will bring and set up a full-size 88-key electric piano for use during your lessons and practice.
  • All lessons are billed fortnightly (see Section 2 for pricing).

2. Payments & Plans

Lesson Plans

We offer three lesson duration options:

  • 30-minute lessons: $54 per lesson ($108 per fortnight)
  • 45-minute lessons: $79 per lesson ($158 per fortnight)
  • 60-minute lessons: $102 per lesson ($204 per fortnight)

Payment Structure

  • First payment: $216 (30min), $316 (45min), or $408 (60min) — covers the first two fortnights. Add $50 bond if piano is required.
  • Ongoing billing: $108 (30min), $158 (45min), or $204 (60min) per fortnight, billed automatically.
  • You'll always be 2–4 weeks in advance of lessons.

Changing lesson duration

If you wish to move to a longer lesson length (for example, from 30 to 45 minutes), you may either:

  • Continue with your current lesson length until your already-paid lessons are used, then change to the longer duration for future payments; or
  • Switch to the longer duration straight away and pay a one-off top-up to upgrade your remaining prepaid lessons.

If you wish to move to a shorter lesson length (for example, from 60 to 45 minutes), you may either:

  • Use the rest of your prepaid lessons at your current (longer) duration, then reduce the lesson length for future payments; or
  • Change to the shorter lesson length immediately; however, no partial refund will be issued for the difference in lesson price for any remaining prepaid lessons.

Bond

  • A $50 bond is collected with your first payment.
  • It is fully refundable once lessons end and the piano is returned in working condition.
  • Deductions may apply for damage or missing accessories.

3. Cancellations & Pausing

Pausing Lessons

  • You may pause anytime with at least 7 days' notice.
  • You can pause for up to 2 weeks and keep your piano.
  • For longer pauses, your teacher will collect the piano at your last lesson before the break.

Cancelling Lessons

  • To cancel completely, simply use your remaining paid lessons.
  • Lessons and piano use end once your prepaid period concludes.
  • If you wish to restart later, you can rejoin subject to availability.

4. Missed or Rescheduled Lessons

Cancellations

  • Cancel at least 24 hours before a regular scheduled lesson to receive a make-up credit.
  • Make-up credits expire 2 weeks from the cancellation date and can only be used for additional lessons (not for regular scheduled lessons).
  • Same-day cancellations or no-shows are counted as a used lesson.

Rescheduling

  • Regular scheduled lessons can be rescheduled with at least 24 hours notice.
  • Lessons cannot be rescheduled more than 2 weeks past the original lesson date.
  • Rescheduling with 24+ hours notice does not affect your lesson credits.

Make-up Lessons

  • Make-up credits are used to book additional lessons beyond your regular schedule.
  • Make-ups can be arranged when your teacher has availability, subject to the 2-week expiry period.

5. Equipment Care

  • The provided electric piano remains the property of Unlock Piano.
  • Students are responsible for reasonable care of the piano and accessories (stand, power supply, etc.).
  • Damage or loss beyond normal wear may result in partial bond deductions.
  • Unlock Piano handles all delivery, setup, and collection logistics.

6. Payments & Failed Charges

  • Payments are handled via secure direct debit or card billing.
  • If a payment fails, we'll notify you by email or SMS.
  • Lessons and piano use may be paused after 7 days of non-payment until payment clears.

7. Teacher Conduct & Safety

  • All Unlock Piano teachers hold a valid Working With Children Check (WWCC).
  • We take child safety seriously — if you ever have concerns, contact us immediately.
  • Teachers are expected to act professionally and respect your home environment.

8. Liability

  • Unlock Piano is not liable for injury, loss, or damage resulting from misuse of equipment or failure to follow reasonable safety guidance during lessons.
  • Students participate at their own risk.

9. Privacy

  • Your personal information is used only for scheduling, payments, and lesson coordination.
  • We do not share your information with third parties without consent.
  • You can request data deletion at any time.

10. Updates to Terms

  • These terms may be updated occasionally to reflect operational changes.
  • The latest version will always be available at unlockpiano.com.au/terms.

Contact

For questions or assistance:

📧 hello@unlockpiano.com.au
📞 0481 184 552